Ace Auto Glass Insurance Claims Specialists
Our experienced customer service representatives are happy to assist you in recommending your best windshield repair or replacement options. Our friendly staff may also assist with filing your insurance claim. Your chip repair may be free depending on your insurance.
Since 1975 Ace Auto Glass has been serving the islands with all vehicle glass replacement needs. Finding the right solutions for your Car, Truck, Boat, or Heavy Equipment is just part of their way of servicing your needs.
Frequently Asked Questions About Insurance Claims
If I’m filing an insurance claim, do I have to pay the entire amount, or just the deductible?
In most cases, you will only pay your deductible. If you have questions, please call Ace Auto Glass.
How do I determine if I need my glass replaced or if it can be repaired?
The simplest way is to drive into any one of the 9 Ace Auto Glass locations and have our certified glass technicians inspect the damage. If you are unable to bring the vehicle in, there are a variety of determinations and descriptions by different organizations found over the internet.
At Ace Auto Glass, we use the following as our own standards so we can provide the most effective and safe repair possible:
A crack should not be within the edges of the steering wheel going up to the highest point of where the wiper sweeps the glass.
A star crack should not have any lines that extend beyond the size of a quarter coin.
A single line crack should be no longer than 4 inches.
Should I call my insurance company or Ace Auto Glass first?
Calling Ace Auto Glass first may help you determine if an insurance claim should be opened or not. This will depend on the work that needs to be performed, if parts need to be back ordered, your policy’s deductible amount, additional damages, etc. Should an insurance claim be needed, the Ace staff can assist you in opening a claim. If it is determined that your glass can be repaired, some insurance carriers will waive deductibles on repair only claims.
If you already know your deductible, you may just want to call Ace to check if the replacement cost is under your deductible rate. This will save you time and provide faster service. Just like any other insurance glass claim, considering your deductible amount will determine if a claim should be filed.
Am I able to use any glass company I choose or do I need to go to where my insurance company sends me?
The consumer has “the right to choose” the auto glass provider of their choice. Some insurance companies contract their glass claims to a third party network or a specific glass provider. This could means that if a specific glass shop is not requested, claims may be directed to the insurance company’s chosen providers. Asking for the glass repair shop of your choice will assure that you don’t leave your repair up to chance or be directed to a shop that has the lowest bid.
If I have already received an estimate for my glass and want to use my insurance coverage, what should I do next?
Call Ace Auto Glass and we can walk you through the steps and assist you with filing a claim. Once a claim has been opened and a claim number is received, the repair process can begin. Remember to ask for the glass shop of your choice, otherwise you may be directed to the insurance company’s choice of auto glass provider(s).
What if I want to get my vehicle repaired now but can’t confirm insurance coverage?
Many insurance companies may reimburse an insured less their deductible, provided they have a receipt. Be aware, this is not a guarantee that you will be reimbursed so unless you are sure that you have coverage, you may want to confirm coverage before repairing / replacing your glass.
Will my insurance premium go up if I file a claim?
Most companies assess auto losses as Comprehensive (Vehicle stationary) or Collision (Moving or ran into) depending if the vehicle was moving at the time of the loss. Depending on the kind of damage, how it was damaged, who’s at fault, etc., this will determine your deductible, any increase in rates, or loss of discounts. You should check with your insurance carrier to see if and how a claim will affect you.
What should I do if my side window is shattered?
Call Ace Auto Glass to inspect the broken glass area for additional damages which may prevent the installation of a new glass. Ace will also provide the clean-up of the broken glass in that area. Having the area cleared of personal items will greatly facilitate the clean-up process. Should a part needs to be back ordered, Ace will film wrap the broken glass area to prevent water from getting into your vehicle’s interior, if space allows, and/or provide secure overnight storage.
Caution:
Should you choose to tape up the broken glass area, the best method is to tape on unpainted areas such as chrome moldings, other glasses, inside the door opening. Avoid using Duct Tape, Clear Mailing Tape, or any other tape that is difficult to remove. Some of these tapes can peel off the vehicle’s paint when removed or be extremely hard to remove the tape adhesive when left on for an extended period of time. 
Your Chip Repair May Be FREE!
Depending on your insurance, your windshield chip repair at Ace Auto Glass may be free. Ace Auto Glass guidelines for chip repair are: if the chip is smaller than a quarter and not in the driver’s field of vision, your chip may be repairable. If the chip is bigger than a quarter and in the driver’s field of vision, you should replace the front windshield. Be sure and ask the certified technicians at Ace Auto Glass—Ace has 9 convenient locations serving Hawaii and Guam.
Request a free quote by filling out the form here:
Interested in reading more about auto glass? Visit our blog at acesureset.com
Read more about the Auto Glass Safety Council and Ace Auto Glass’ Safe Windshield Standards.